TRAINING COURSE BROKER LTD
TRAINING COURSE BROKER LTD
The QNUK Level 2 Award in Preventing Violence in the Workplace (RQF) qualification is aimed at those working in or with customers and service users, where there is a slight risk of having to deal with potentially violent and aggressive individuals.
The qualification is not suitable for those that are likely to have to break away or physically intervene with violent individuals.
This is a qualification that indicates an individual can undertake a specific role in the workplace and that may be relied upon by employers.
This qualification comprises a single unit.
Guided learning hours (GLH) = 6
Total Qualification Time (TQT) = 6
The QNUK Level 2 Award in Preventing Violence in the Workplace (RQF) qualification is for those working in environments where they are likely to have to deal with aggressive individuals.
Examples may include those working in service industries or retail. The qualification is not for those that are likely to have to intervene in violent situations.
Learning outcome Assessment Criterion
Be able to outline the legal aspects related to work related violence
Define the term violence at work
Outline the legal requirements related to preventing work related violence
Identify common occupations that are at greater risk of work related violence
Outline why incidents of work related violence need to be recorded
Be able to state common risk and control factors related to workplace violence
Outline ways to reduce the risk of violence occurring, including controls in relation to:
Work environment
Workplace procedures
Security systems
Training
Networking with other businesses
Be able to recognise and manage incidents of aggression and abusive behaviour
List reasons why someone may become aggressive or abusive
Describe how to recognise when someone is becoming aggressive
Explain how to manage a confrontational situation using interpersonal skills.
Outline the actions that should be taken by employees, after a confrontational or abusive situation.
There is a single multiple choice question paper. Learners must achieve a minimum of 70% to pass.
This qualification is available to those over 16 years. Candidates should be at least a level 1 numeracy and literacy or equivalent
