Training Providers Frequently Asked Questions

Sorry, but this is not permitted. Creating and maintaining a service like this website is a costly business. We rely on the finder's fee to pay our expenses - any advertising that drives customers away from our site would be counter-productive.

• Unlike our competitors, we do allow you to upload your logo - This is the only permitted advertising that we allow.
• Our Terms and Conditions are very clear on what is permitted View Terms here.
• If we do find that the terms have been ignored, we will, in the first instance remove the data.
• Repeat occurences will result in a polite notice being sent to the registered user.
• Further Repeat occurences will result in the account being blocked.

Once you have opened an account, you will need to login and set up a few things - don't worry it will only take a few minutes!

• Upload a copy of your terms and conditions - this is shown to the students at the time of booking - we make them available for viewing and ask them to confirm their acceptance before paying.
• Create your venues - the top "Venues" menu allows you to create and list your venues. Please fill in all fields - we want the potential students to be able to find you! Please add a home / workplace venue if you offer distance learning
• Create your qualification specific information - the top "Qualifications" menu allows you to add qualifications to your list and to view them. We have already added quite a few courses to make your life easier, including the syllabus information. What you need to do is to fill in all of the boxes so that the students can see what sets you apart from the other training providers.
• Finally you can create your events - the top "Events" menu allows you to create and list your events. The qualification selector takes the core information already entered in the previous step and populates the boxes for you - You can make changes specific to say a discounted event by editing the information.
• Once an event has been created it will be live on our site immediately. If you made a mistake or want to make a change, just open the list option from the top ment, click on th event and click the edit button.

• Once a booking has been made for one of your courses you will receive an email from us requesting an invoice.
• Your dashboard will show the bookings and lists the Invoice(s) Required".
• Click on the "Pending Orders" button to see the booking details.
• Click on the Order # and click edit to upload your invoice to our system.
• The invoice must be for the full price plus VAT less our finder's fee(20%).
• We use PayPal and Stripe to process the credit card receipts and they take up to 7 days to clear the funds into our Bank Account. On receipt of the funds and your invoice we will transfer your 80% same day.
• Finally, we will send you the students full contact details - please make contact immediately.

Absolutely.....

Unlike the majority of our competitors, we realise that it is not realistic to expect a tutor or student to sign a non-compete clause. A normal part of training is the "next step" talk. We don't want to stand in the way and we don't require any further payment.

Just remember that you need the students permission to contact them!

• The course must be de-activated as soon as possible - from your dashboard, select "List Events" from the "Events" menu option. Remove the tick mark on the "Live" column - The event is no longer visible on our site.
• If you have a booking from us and we have exchanged invoices and payment has been made to you, the liability to offer alternative arrangements or a full refund rests with you under your terms and conditions.
• If you have a booking but no invoices exchanged or payments made, let us know in writing (email) and we will issue an immediate full refund to the student.

Nb.

In the event of you having to issue a refund, you will not be able to claim back the finder's fee paid to us. This is clearly stated in our terms and conditions and you have accepted this. Please remember, you do have the students full details and you are able to contact them for future bookings.

Good News.....

• A part of the finder's fee is used to pay all Credit Card and Bank charges.
• We don't pass on any extra costs to you.

Good News.....

• No, we are VAT registered and we do have to charge the customer.
• If you are not VAT registered just send us your normal invoice for full price less the 20% finder's fee.

Good News.....

• No, we are a payment by results business model.
• You pay us nothing upfront.
• When we get a booking for you we ask you to invoice us minus our finder's fee.