Training Provider FAQs
We've pulled together the questions we're asked most often by Training Providers listing courses on Training Course Broker. Can't find what you're after? Get in touch below.
1 How do I open a Training Provider account?
You can register at https://trainingcoursebroker.com/vendor/vendorregister. As part of registering you'll need to agree to our Training Providers Terms and Conditions.
2 Can I advertise my own website or contact details?
No. The only branding permitted on your listings is your company logo — direct website links, phone numbers, email addresses, or any other means of contacting your business are not allowed within your course listings, as this undermines the pricing agreement every Training Provider accepts.
If we find a listing that breaks this rule, we'll remove the offending details. Repeated breaches lead to a warning, and continued breaches to your account being blocked.
3 How do I advertise a course?
- Upload your Terms and Conditions.
- Create the venue(s) you'll be running courses at.
- Add your qualifications.
- Create the event (course date) itself.
Once an event is created it goes live immediately — there's no separate approval step or delay before students can book.
4 What happens when a booking is made?
The booking appears in your dashboard under "Pending Orders". Upload an invoice for the full course price (plus VAT, where applicable) less our 20% finder's fee.
Card and PayPal payments can take up to seven days to clear on our side; once the funds and your invoice are both with us, we transfer your 80% share the same day and release the student's full contact details to you so you can send joining instructions.
5 Can I contact students to sell them further courses?
Yes. Provided the student has given permission — which we ask for as part of the booking process — you're welcome to contact them directly about other courses you offer. There's no additional fee for this and no restriction on you building an ongoing relationship with your students.
6 What happens if I need to cancel a course?
Deactivate the listing as soon as you know it won't run. If payment has already been exchanged between you and the student, responsibility for any refund sits with you under your own cancellation terms. If payment hasn't yet reached you, we'll issue the student a full refund directly.
Either way, our 20% finder's fee is non-refundable to you, even where you refund the student in full.
7 Who covers bank and card processing fees?
We do. Processing fees are absorbed out of our finder's fee, so what you invoice is what you receive, less the 20% — no further deductions.
8 I'm not VAT registered — can I still list courses?
Yes. Simply invoice us at your full course price less our 20% finder's fee, with no VAT added. We are VAT registered ourselves and account for VAT on the amount charged to the student.
9 Are there any charges for advertising on Training Course Broker?
No — there's no listing fee, subscription, or upfront cost of any kind. We only earn our 20% finder's fee when a booking is actually made, so advertising with us carries no risk to you.
Still have a question?
We couldn't cover everything here — send us a message and we'll get back to you, usually within one working day.