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Terms and Conditions - Students

If you wish to book a place on one of the courses advertised these Terms and Conditions apply to you.

Who we are.

Our Website is a site operated by Training Course Broker Limited ("We" or “Training Course Broker Limited” or “us”). We are a limited company and we are registered in England and Wales under company number 10855487 and we have our registered office at 8 The Fieldings, Sutton in Ashfield, Nottinghamshire, NG17 2TF, UK. Our VAT number is 275 3633 87.

These terms and Conditions.

  • These Terms and Conditions set out the rights and obligations between you and us when you purchase a place on a training course through (Website). Please read through these Terms and Conditions carefully and make sure that you fully understand them. These Terms and Conditions may be changed by us without notice at any time. Such changes shall not apply retrospectively and shall not affect any transactions for courses purchased prior to the changes taking effect.
  • Please print a copy of these Terms and Conditions at the time you make your courses available for sale on our Website for your ease of future reference.
  • Your agreement with Training Course Broker Limited shall remain in full force and effect while you are a member of Training Course Broker Limited. You may terminate your membership with Training Course Broker Limited for any reason at any time.

Making Course Bookings via the Training Course Broker Limited Website.

  • We accept bookings and payments only through the Website. In making a booking you accept our Terms and Conditions as laid out below.

Registering an account on the Training Course Broker Limited Website.

  • A part of the registration process includes ticking a box signifying your acceptance of the terms and conditions. Your acceptance is recorded as accepted in our database and it is not possible to register an account or make a booking via this site without accepting.


  • All booking payments are made via PayPal or credit / debit card using the secure Stripe system. The payment process automatically directs you to the PayPal or Stripe web sites.
  • Training Course Broker Limited does not record or store any payment details. We receive notification of a successful card payment from PayPal or Stripe at which point we can confirm receipt of your funds.

VAT, Credit and Debit Card Fees.

  • Training Course Broker Limited is primarily a business to business operation. VAT is charged to the customer in addition to the basic course costs. Fees are clearly outlined during the booking process.
  • Training Course Broker Limited does not make any charges for payment by credit card.

Bookings – Subject to Confirmation.

  • Bookings are Subject to Confirmation by the Training Providers. As spaces can fill rapidly it may not be possible for the Training Provider to update the space availability as places are booked.
  • There is a chance that your booking may not be successful, particularly if the course date is very near. Should your initial booking be unsuccessful we will, wherever possible, offer an alternative to best match your requirements, but you are not obliged to accept an alternative.

Bookings – Process.

  • During the booking process you will be asked to review and confirm your acceptance of the Training Providers Terms and Conditions. Please download a copy for your records.
  • On receipt of the course fees, we will inform the Training Provider of your booking and we will request an invoice from them. Receipt of the invoice confirms their acceptance of your booking and their acceptance of responsibility for your funds.
  • Once we receive the invoice, we will release your funds to the Training Provider within the week. At this point you will receive the Joining Instructions directly from the Training Provider.
  • Once payment has been made to the Training Provider, Training Course Broker Limited has fulfilled its obligations to you and the Training Provider and will not accept any liability for cancelled courses other than as detailed below.

Course Cancellations - by Training Provider.

  • All courses advertised on this web site are maintained by the Training Provider directly. It is therefore believed that all courses are running. If a booking has been made for a course and the payment has been made to the Training Provider, we are not be able to issue a refund - the Training Provider having been paid takes full responsibility for this.
  • Should a booking be received where the course is cancelled prior to payment being made to the Training Provider, Training Course Broker Limited will make a full transaction reversal to the same card account that payment was received from. No charges will be made for this.

Booking Cancellations - by Student.

  • As detailed above, Training Course Broker Limited endeavours to make payment to the Training Provider within days of their confirmation of a booking. This leaves a very short window of opportunity for a booking to be cancelled with us.
  • If you wish to cancel a course booking, you must notify us in writing immediately - phone cancellations will only be acted upon if accompanied by written instructions. Training Course Broker Limited will cancel the booking and make a full refund only if payment has not been made to the Training Provider. No charges or fees will be made for this.

Joining Instructions and course details.

  • Information relating to courses and events provided by Training Providers is carefully monitored for accuracy, errors or omissions. However, Training Course Broker Limited cannot be held responsible for any errors in this information, including but not limited to Training Providers claims of Approvals and Accreditations.
  • As many courses advertised on this web site are for events months into the future, it may be the Training Provider policy to send out Joining Instructions a few days or weeks prior to the commencement of the course. This is normal practice and a period of silence is expected. Once a booking has been accepted, you will receive the Training Provider full contact details and you may contact them directly for additional information.

Course Certificates.

  • The Training Provider is responsible for arranging and issuing all certificates. Regrettably, we are not able to accept certificates on the delegates' behalf.

Star Rating System - Quality of Service Provision.

  • In using the web site you fully accept and understand that this is a portal to third party Training Providers. Training Course Broker Limited continuously monitors the quality of training being delivered by the Training Provider; we cannot directly assume any responsibility or liability for the actions, products and services of Training Provider and their venues and tutors.
  • We will, however, do everything practicably possible to resolve any quality issues arising from the use of our Website to book your courses.
  • All delegates are actively encouraged to post course feedback on their experience. The dashboard gives a link to the survey.
  • Delegates are not able to post their feedback until after the course has concluded and are not able to go back and revise their rating.


  • We value your privacy and any personal information disclosed to us through the Website, over the telephone or in any other way will only be collected, stored and processed as set on in our Privacy Policy.

Web Site Licensing, Access and Use.

  • Use of the Website includes, viewing the Website, making bookings, reviewing bookings and changing bookings or transferring to links provided on the Website. Any other use of the site requires written consent before use. You may only establish links to this Website with prior written consent from Training Course Broker Limited.
  • The copyright of the material contained on the web site belongs to Training Course Broker Limited, the accrediting body or the Training Provider, as appropriate.
  • By using the Website you agree not to access, monitor or copy information for your own commercial benefit or the benefit of another party or to use any data mining, robots, spiders, scrapers or other automated data gathering and extraction tools, without prior written permission. You also agree not to make any attempts to attack the infrastructure of the web site.

Applicable Law and Jurisdiction.

  • These Terms and Conditions are governed by and construed in accordance with English law. Access to this website is conditional on your agreement that any dispute or matter which arises will be dealt with by the Courts of England and Wales only to the exclusion of the Courts of any other country.
  • If you are a consumer, please note that these Terms and Conditions, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.
  • If you are a business, these Terms and Conditions, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.
  • Force Majeure Event means any circumstance not within our reasonable control including, without limitation acts of God such as flood, drought, earthquake or other natural disaster, epidemics or pandemics, terrorist attacks, civil war, civil commotion or riots, armed conflict, sanctions, nuclear, chemical or biological contamination or sonic boom, laws or regulatory action including without limitation export or import restriction or failing to grant a necessary licence or consent, collapse of buildings, fire, explosion or accident, trade disputes, non-performance by suppliers or subcontractors and failure of utility services.
  • If we are prevented, hindered or delayed in or from performing any of our obligations under these Terms and Conditions by a Force Majeure Event, we shall not be in breach of these Terms and Conditions or otherwise be liable for any such failure or delay in the performance of such obligations.

Changes and Updates to these Terms and Conditions.

  • We may revise these Terms and Conditions at any time by amending this page and, where appropriate, notified to you by e-mail. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you. Some of the provisions contained in these Terms and Conditions may also be superseded by provisions or notices published elsewhere on our site.
  • The terms and conditions prevailing at the time of booking will apply. Continued use of the web site indicates your agreement to them and any subsequent amendments.

Contact Us.

  • Questions, comments and requests regarding these Terms and Conditions are welcomed and should be addressed to 8 The Fieldings, Sutton in Ashfield, Nottinghamshire, NG17 2TF, UK. or e-mail: moc.rekorbesruocgniniart@nimda.
  • Alternatively, we have a contact page - Click here to contact us

Registered in England and Wales #10855487. VAT #275363387.
Telephone: +44(800) 772 3426.      © 2017-2024 Training Course Broker Ltd. All Rights Reserved.

12-07-2024 18:52:54
These Terms and Conditions were last modified on 06th July 2020 (v.1.3) Revised by: Training Course Broker Limited.