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Course Dates for the Highfield - Level 2 Award in Customer Service qualification.

Highfield - Level 2 Award in Customer Service Training Course Dates

Yes, this course is Accredited and Certified by

"Highfield Qualifications (Highfield)".

This means that all training providers advertising their courses on this site must be an approved centre.
In most cases the awarding body (Highfield) will audit the centre to ensure the correct standard of teaching.

Category: Customer-Service

Level: Beginner

This regulated qualification has been designed for delivery to all learners working or preparing to work in a customer service role or where using a telephone is a part of their role. This qualification covers the principles of customer service, including how to meet customers expectations, the importance of appropriate behaviour and communication techniques, as well as ways to deal with problem customers.

This qualification is aimed at individuals working or preparing to work in a customer service role or where using the telephone is a part of their role.

To complete this qualification learners should expect to undertake 6 guided learning hours.

Topics covered

  • Understanding the principles of customer service
  • how customers' needs and expectations are formed
  • knowing the interpersonal skills and appropriate behaviour required in the customer service environment and
  • understanding the principles of responding to customers problems or complaints .

Through a 1-hour, 30-question multiple-choice examination. Learners must achieve a score of at least 20 out of 30 to pass.

This qualification is available in:

Click tabs below for delivery method and course dates and locations.