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Customer-Service Course Selector.
Below are the descriptions for the " " courses:
Beginners Level Qualifications.
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Highfield - Level 2 Award in Customer Service
This qualification is aimed at individuals working or preparing to work in a customer service role or where using the telephone is a part of their role.
QNUK - Level 2 Award in Principles of Customer Service (RQF)
The QNUK Level 2 Award in Principles ofCustomer Service (RQF) qualification is intended for those that are entering employment, and are looking to enter a customer service role.
The qualification introduces the principles of good customer service.