Highfield - Level 2 Award in Customer Service

Yes, this course is accredited and certified by Highfield Qualifications (Highfield). This means every training provider advertising this course on this site must be an approved centre. In most cases the awarding body will audit the centre to ensure the correct standard of teaching.

Category: Customer-Service · Level: Beginner

This regulated qualification has been designed for delivery to all learners working or preparing to work in a customer service role or where using a telephone is a part of their role. This qualification covers the principles of customer service, including how to meet customers expectations, the importance of appropriate behaviour and communication techniques, as well as ways to deal with problem customers.

This qualification is aimed at individuals working or preparing to work in a customer service role or where using the telephone is a part of their role.

To complete this qualification learners should expect to undertake 6 guided learning hours.

Topics covered

Understanding the principles of customer service

how customers´ needs and expectations are formed

knowing the interpersonal skills and appropriate behaviour required in the customer service environment and

understanding the principles of responding to customers problems or complaints .

Through a 1-hour, 30-question multiple-choice examination. Learners must achieve a score of at least 20 out of 30 to pass.