Training Provider Terms and Conditions

Training Course Broker Limited ("we", "us" or "our") is a company registered in England and Wales, company number 10855487, with our registered office at 8 The Fieldings, Sutton in Ashfield, Nottinghamshire, NG17 2TF, UK. VAT number 275 3633 87.

These terms and conditions

• These terms set out the rights and obligations between you and us when you supply Course Places to buyers through https://trainingcoursebroker.com. Please read them carefully. We may change these terms at any time; changes won't apply retrospectively to a booking already made.
• We recommend you keep a copy of these terms for your records at the time you list courses for sale.
• Your agreement with us continues while you remain a member; you may end your membership at any time, for any reason.

Using our Website as a Training Provider

1. When you sell a course through the Website, you enter a direct contract with the buyer. We're not a buyer, trader, wholesaler or retailer — we act only as an intermediary between you and the buyer.
   1. If a buyer wants to cancel a booking with you, or a booked Course Place is no longer available, that's a matter between you and the buyer — we're not responsible for resolving it.
2. You must provide accurate information about your courses — including prices, descriptions, dates, timings, availability, materials, exam fees, and your own cancellation/refund policy — so buyers can make an informed decision.
3. The course listing is buyers' main source of information, so it should only be used to describe the course for sale and to communicate your terms professionally.
4. Listings are subject to availability. You must keep availability up to date, and remove a listing promptly once it's full.
5. We don't allow courses to be advertised by providers who aren't accredited to deliver the qualification in question.
6. Your use of our Website is also governed by our Website Terms of Use, our Acceptable Use Policy and our Cookie Policy — please read these too.
7. You must not:
   1. distribute viruses or other technology that could harm us;
   2. bypass our robot exclusion rules, interfere with our services, or place an unreasonable load on our infrastructure;
   3. copy, modify or distribute our content, copyrights or trade marks, or reverse-engineer or create derivative works from our services, without our prior written permission;
   4. commercialise any application, information or software associated with our services;
   5. advertise your own website or phone number within course listing content;
   6. harvest or collect user information, such as email addresses, without consent; or
   7. circumvent any technical measures we use to provide our services.
8. Under the Consumer Protection from Unfair Trading Practices Regulations 2008, falsely claiming or implying you're not acting in the course of trade or business is an offence — you must comply with these regulations at all times.
9. After a buyer places an order, both of you receive an acknowledgement email; this means you're required to ensure the booking is fulfilled.
10. You:
    1. warrant that you're at least 18, with the legal capacity and authority to contract with buyers for the courses you supply;
    2. warrant that you own, or have authority to sell, any course you advertise;
    3. warrant that all registration, contact, course, price, joining instruction and payment details you provide are accurate, current, complete, truthful and comply with our Acceptable Use Policy, advertising standards, and all applicable law — we accept no responsibility for your failure to meet this;
    4. must correct any errors in information you've given us as soon as possible;
    5. warrant that anything you publish on the Website won't harm our reputation or infringe a third party's rights, including intellectual property rights;
    6. must have permission from anyone shown in an image before using it on the Website, and must comply with UK data protection law when doing so;
    7. must be the account holder, or have authority to use the account you nominate to receive payment; and
    8. are responsible for checking your email regularly, as this is our main means of contacting you, and agree to the risks of that method of communication. All communication with buyers must take place through the Website, and you must not use it to solicit buyers to purchase Course Places outside the Website.
11. If you fail to comply with these terms, we may, at our discretion, suspend your account with immediate effect, or close it permanently.
12. If a buyer wants to exchange or refund a Course Place, they need to contact you directly.
13. It's your sole responsibility to ensure a buyer receives what they've purchased. We provide an order reference by email, but we're not involved in arranging the course itself — we simply provide the platform on which you sell it.
14. All prices are set by you, in GBP, excluding VAT, and shown to buyers via the Website; you're responsible for their accuracy. You may change prices at any time, but not retrospectively for an order already placed, and you must not give inconsistent or misleading information about your terms of sale.
15. We make reasonable efforts to keep prices displayed correctly, but if a course is priced incorrectly due to a technical error that isn't your fault, you must tell the affected buyer and let them choose to continue at the correct price or cancel.
16. You must give buyers accurate, up-to-date information on price, VAT and any other charges they'll be liable for.
17. You must own, or hold a licence for, any photographs or information you provide for the Website, and must grant us a free, non-exclusive, irrevocable, worldwide licence to use it on the Website, including in promotional campaigns. We may ask you to take part in promotional activity from time to time.
18. Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation. Subject to that, we won't be liable to you for any indirect or consequential loss, and our total liability to you in respect of any advertisement placed on the Website won't exceed the price of the course it relates to.
19. We're not liable for any injury, loss or damage caused by courses you sell.
20. You can contact us in writing via our contact page or by email at moc.rekorbesruocgniniart@nimda, and can contact the buyer of your Course Places through the platform. Please keep a copy of all correspondence. If we need to contact or notify you, we'll do so by email, using the address you've given us.
21. It's your responsibility to ensure your courses are fit for purpose, of satisfactory quality, and match their description. If a buyer raises a problem, they may contact you to discuss it; failing to respond quickly and appropriately may result in a complaint being upheld against you — we won't act as an arbiter in such disputes.
22. Ending this agreement doesn't affect any rights, remedies or liabilities that had already accrued before it ended.
23. Force Majeure Event means anything outside our reasonable control, including without limitation natural disasters, epidemics or pandemics, war, civil unrest, armed conflict, sanctions, contamination, regulatory action such as import/export restrictions, fire, explosion, trade disputes, supplier failure, or utility failure. We won't be in breach of these terms, or liable, for any failure or delay caused by a Force Majeure Event.
24. The rights and remedies in these terms are in addition to, not instead of, those provided by law.

Finder's fee / commission

• Any training provider may advertise courses on our Website free of charge. We charge a 20% finder's fee (commission) on bookings generated through the site, shown clearly on your vendor dashboard.
• Once we receive a booking, we'll message your nominated contact to request an invoice for the full booking price, including VAT, less our commission. We aim to remit the balance to you within a week of receiving that invoice.
• Once we've paid you, the delegate's full contact details are released to you, and you take on full responsibility for them.
• Once we've paid you, we've fulfilled our obligations to you and to the buyer, and we won't accept liability for a subsequently cancelled course.

Delegate details after a booking

Once we've paid you for a completed booking, you may market or up-sell to that delegate (provided they've given their consent), without owing us any further fee.

Ratings and reviews

We encourage every delegate to leave feedback after their course. This is collated automatically and shown on your vendor dashboard. Feedback can only be left once a course has concluded, and can't be revised once submitted.

Joining instructions and certificates

You're responsible for issuing joining instructions and certificates directly to delegates. We're not able to accept certificates on delegates' behalf, and any sent to us will be returned to sender.

Applicable law and jurisdiction

These terms are governed by English law. If you're a consumer, the courts of England and Wales have non-exclusive jurisdiction (if you live in Northern Ireland or Scotland, you may also bring proceedings there). If you're a business, the courts of England and Wales have exclusive jurisdiction.

Changes to these terms

We may revise these terms at any time by updating this page. The terms in force at the time of a booking apply to it; continued use of the Website means you accept any later changes.

Contact us

Questions about these terms can be sent to 8 The Fieldings, Sutton in Ashfield, Nottinghamshire, NG17 2TF, UK, by email to moc.rekorbesruocgniniart@nimda, or via our contact page.