Student Terms and Conditions

Training Course Broker Limited ("we", "us" or "our") is a company registered in England and Wales, company number 10855487, with our registered office at 8 The Fieldings, Sutton in Ashfield, Nottinghamshire, NG17 2TF, UK. VAT number 275 3633 87.

These terms and conditions

• These terms set out the rights and obligations between you and us when you book a place on a training course through https://trainingcoursebroker.com. Please read them carefully. We may change these terms at any time; changes won't apply retrospectively to a booking already made.
• We recommend you keep a copy of these terms for your records at the time you make a booking.

Making a booking

• We accept bookings and payments only through the Website. Making a booking means you accept these terms.
• Registering an account requires you to tick a box confirming your acceptance of these terms; it's not possible to register or book without doing so.

Payment

• All bookings are paid for via PayPal or by credit/debit card using Stripe. You'll be directed to PayPal's or Stripe's own secure payment pages to complete payment.
• We don't receive, process or store your card details. We only receive confirmation from PayPal or Stripe that a payment has been made.
• We're primarily a business-to-business operation; VAT is added to course costs and shown clearly during booking. We don't charge extra for paying by card.

Bookings are subject to confirmation

• Bookings are subject to confirmation by the training provider. Course places can fill quickly, and it may not always be possible for the provider to keep availability perfectly up to date, so your booking may occasionally be unsuccessful, particularly close to the course date. Where this happens, we'll try to offer a suitable alternative, but you're not obliged to accept it.

How a booking is processed

• During booking, you'll be asked to review and accept the training provider's own terms and conditions — please keep a copy for your records.
• Once we receive your course fees, we notify the training provider of your booking and request an invoice from them. Receiving that invoice confirms their acceptance of your booking and of responsibility for your funds.
• We aim to release your funds to the training provider within a week of receiving their invoice. At that point, you'll receive joining instructions directly from the training provider.
• Once we've paid the training provider, we've fulfilled our obligations to you and to the provider, and we won't accept liability for a cancelled course beyond what's set out below.

If the training provider cancels

• Courses on our Website are maintained directly by the training provider, so we assume they're running as listed. If your payment has already been released to the training provider and the course is then cancelled, that's a matter between you and the provider — we're unable to issue a refund ourselves, as the provider has taken responsibility for those funds.
• If a course is cancelled before we've paid the training provider, we'll reverse the transaction in full back to the card or account you paid from, at no charge to you.

If you want to cancel

• As we usually pay the training provider within days of their confirming your booking, there's only a short window in which we can cancel on your behalf.
• To cancel, notify us in writing as soon as possible — a phone cancellation must be followed up in writing. We'll cancel and refund you in full, at no charge, only if we haven't yet paid the training provider.
• If we've already paid the training provider, you'll need to discuss cancellation directly with them, under their own cancellation policy (which you'll have seen and accepted during booking).

Joining instructions and course details

We check course information provided by training providers as carefully as we reasonably can, but we can't be held responsible for errors or omissions in it, including a provider's claims about accreditation or approval. As many courses are listed well in advance, it's normal for joining instructions to arrive only a few days or weeks before the course starts; once your booking is confirmed, you'll have the provider's contact details directly, so you can reach out to them for more information at any time.

Certificates

The training provider is responsible for issuing all course certificates. We're not able to accept certificates on your behalf.

Ratings and reviews

By using our Website, you understand that we're a portal to independent third-party training providers, and while we monitor feedback on the quality of training delivered, we can't take direct responsibility for a provider's actions, products or services, or those of their venues and tutors — though we'll do what we reasonably can to help resolve quality issues arising from a course you booked through us. We encourage every delegate to leave feedback after their course; once submitted, a rating can't be revised, and feedback can only be left after the course has concluded.

Privacy

Any personal information you give us is collected, stored and processed as set out in our Privacy Policy.

Using our Website

• You may use the Website to browse courses, make and review bookings, and follow links we provide. Any other use requires our prior written consent, including establishing a link to our Website.
• Copyright in material on the Website belongs to us, the relevant accrediting body, or the training provider, as applicable.
• You agree not to access, monitor or copy content for commercial benefit, or use data mining, scraping or similar automated tools, without our prior written permission, and not to attack our infrastructure.

Applicable law and jurisdiction

• These terms are governed by English law. If you're a consumer, the courts of England and Wales have non-exclusive jurisdiction (if you live in Northern Ireland or Scotland, you may also bring proceedings there). If you're a business, the courts of England and Wales have exclusive jurisdiction.
• Force Majeure Event means anything outside our reasonable control, including without limitation natural disasters, epidemics or pandemics, war, civil unrest, armed conflict, sanctions, contamination, regulatory action such as import/export restrictions, fire, explosion, trade disputes, supplier failure, or utility failure. We won't be in breach of these terms, or liable, for any failure or delay caused by a Force Majeure Event.

Changes to these terms

We may revise these terms at any time by updating this page. The terms in force at the time of your booking apply to it; continued use of the Website means you accept any later changes.

Contact us

Questions about these terms can be sent to 8 The Fieldings, Sutton in Ashfield, Nottinghamshire, NG17 2TF, UK, by email to moc.rekorbesruocgniniart@nimda, or via our contact page.