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QNUK - Level 2 Award in Preventing Violence in the Workplace (RQF) course syllabus.

Course Description

Is the Level 2 Award in Preventing Violence in the Workplace (RQF) course accredited by an official body?

Yes, this course is Accredited and certified by  :  Qualifications Network (QNUK). This means that all training providers advertising their courses on this site must be an approved centre.
In most cases the awarding body (QNUK) will audit the centre to ensure the correct standard of teaching. Visit QNUK web site

What is the QNUK - Level 2 Award in Preventing Violence in the Workplace (RQF) course?

Category: Health-and-Safety
Level: Beginner

The QNUK Level 2 Award in Preventing Violence in the Workplace (RQF) qualification is aimed at those working in or with customers and service users, where there is a slight risk of having to deal with potentially violent and aggressive individuals.

The qualification is not suitable for those that are likely to have to break away or physically intervene with violent individuals.

This is a qualification that indicates an individual can undertake a specific role in the workplace and that may be relied upon by employers.

This qualification comprises a single unit.

Guided learning hours (GLH) = 6

Total Qualification Time (TQT) = 6


Who is the QNUK - Level 2 Award in Preventing Violence in the Workplace (RQF) course designed for?

The QNUK Level 2 Award in Preventing Violence in the Workplace (RQF) qualification is for those working in environments where they are likely to have to deal with aggressive individuals. 

Examples may include those working in service industries or retail. The qualification is not for those that are likely to have to intervene in violent situations.

What subjects does the QNUK - Level 2 Award in Preventing Violence in the Workplace (RQF) course cover?

Learning outcome Assessment Criterion

  • Be able to outline the legal aspects related to work related violence
  • Define the term violence at work
  • Outline the legal requirements related to preventing work related violence
  • Identify common occupations that are at greater risk of work related violence
  • Outline why incidents of work related violence need to be recorded
  • Be able to state common risk and control factors related to workplace violence
  • Outline ways to reduce the risk of violence occurring, including controls in relation to:
    • Work environment
    • Workplace procedures
    • Security systems
    • Training
    • Networking with other businesses
  • Be able to recognise and manage incidents of aggression and abusive behaviour
  • List reasons why someone may become aggressive or abusive
  • Describe how to recognise when someone is becoming aggressive
  • Explain how to manage a confrontational situation using interpersonal skills.
  • Outline the actions that should be taken by employees, after a confrontational or abusive situation.
How is the QNUK - Level 2 Award in Preventing Violence in the Workplace (RQF) course assessed?

There is a single multiple choice question paper. Learners must achieve a minimum of 70% to pass.

This qualification is available to those over 16 years. Candidates should be at least a level 1 numeracy and literacy or equivalent

QNUK - Level 2 Award in Preventing Violence in the Workplace (RQF) course dates and locations