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Course Dates for the QNUK - Level 2 Award in Principles of Customer Service (RQF) qualification.

QNUK - Level 2 Award in Principles of Customer Service (RQF) course dates and locations

The QNUK - Level 2 Award in Principles of Customer Service (RQF) qualification is available in these cities:

The QNUK - Level 2 Award in Principles of Customer Service (RQF) qualification is available in these counties:

The QNUK - Level 2 Award in Principles of Customer Service (RQF) qualification is recommended for:

The QNUK Level 2 Award in Principles ofCustomer Service (RQF) qualification is intended for those that are entering employment, and are looking to enter a customer service role. 

The qualification introduces the principles of good customer service.

Click tabs below for delivery method, course dates and locations.

The QNUK - Level 2 Award in Principles of Customer Service (RQF) qualification is available at these venues on these dates:-

QNUK - Level 2 Award in Principles of Customer Service (RQF) is available for Distance Learning with the following training providers:

QNUK - Level 2 Award in Principles of Customer Service (RQF) Distance Learning is carried out at your Home or Workplace in your own time at your own pace.
Support days are calculated from registration date and not from purchase date.

Sorry, there are currently no courses available in this category.
QNUK - Level 2 Award in Principles of Customer Service (RQF) is available for e-Learning with the following training providers:

QNUK - Level 2 Award in Principles of Customer Service (RQF) e-Learning is carried out at your Home or Workplace in your own time at your own pace.
Support days are calculated from registration date and not from purchase date.

Sorry, there are currently no courses available in this category.
QNUK - Level 2 Award in Principles of Customer Service (RQF) is available for In-House (On-Site) Delivery with the following training providers:

QNUK - Level 2 Award in Principles of Customer Service (RQF) In-House / On-Site courses are carried out at your Venue or Workplace at a time and date agreed with the Training Provider.

Sorry, there are currently no courses available in this category.
The following alternative courses are also available:-
Highfield - Level 2 Award in Customer Service

This qualification is aimed at individuals working or preparing to work in a customer service role or where using the telephone is a part of their role.

This regulated qualification has been designed for delivery to all learners working or preparing to work in a customer service role or where using a telephone is a part of their role. This qualification covers the principles of customer service, including how to meet customers expectations, the importance of appropriate behaviour and communication techniques, as well as ways to deal with problem customers.

How is it assessed?

Through a 1-hour, 30-question multiple-choice examination. Learners must achieve a score of at least 20 out of 30 to pass.

QNUK - Level 2 Award in Principles of Customer Service (RQF)

The QNUK Level 2 Award in Principles ofCustomer Service (RQF) qualification is intended for those that are entering employment, and are looking to enter a customer service role. 

The qualification introduces the principles of good customer service.

The QNUK Level 2 Award in Principles ofCustomer Service (RQF) qualification provides learners with an understanding of the principles of customer service.

This is a qualification taken primarily for growth and enjoyment. It is intended for those entering or returning to employment.

This qualification is comprised of a single unit.

Guided learning hours (GLH) = 6

Total Qualification Time (TQT) = 6

How is it assessed?

There is a single multiple choice question paper. Learners must achieve a minimum of 75% to pass.

This qualification is available to those over 14 years. Candidates should be at least a level 1 numeracy and literacy or equivalent