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Highfield - Level 2 Award in Conflict Management course description.

Course Description

Is the Level 2 Award in Conflict Management (RQF) course accredited by an official body?

This course is Accredited and certified by : Highfield Qualifications (Highfield). Visit Highfield web site

What is the Highfield - Level 2 Award in Conflict Management course?

Category: Conflict-Management

Level: Beginner

This regulated qualification is ideal for anyone who requires training in conflict management. It is appropriate for a wide range of sectors and is suitable for anyone who has a customer facing role, dealing with service users or the public. It is also a useful qualification for individuals who would like a better understanding of how to prevent conflict situations from arising and who would like to gain more confidence in being able to deal with conflict situations.

How much is a Level 2 Award in Conflict Management (RQF) course?

As a broker we have a large number of Training Providers who advertise their courses with us. The lowest price we have is £75.00 and the highest price is £75.00

These prices may include Classroom, e-Learning, Distance Learning and In-House (On-Site) options.

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Who is the Highfield - Level 2 Award in Conflict Management course designed for?

This qualification is aimed at individuals who require training in conflict management. It is appropriate for a wide range of sectors and is suitable for anyone who has a customer facing role, deals with service users or the public. It can also be a useful qualification for individuals who would like a better understanding of how to prevent conflict situations from arising and feel more confident in being able to deal with situations if they arise.

What subjects does the Highfield - Level 2 Award in Conflict Management course cover?

To complete this qualification, learners should expect to undertake a total qualification time (TQT) of 16-hours and of this 11-hours is recommended as guided learning (GL).

Topics covered

  • How communication can be used to solve problems and reduce the likelihood of conflict
  • the factors that influence human responses in conflict situations
  • how to assess and reduce risks in conflict situations
  • how to communicate effectively and de-escalate conflict in emotive situations and
  • good practice to follow after conflict situations.

How is the Highfield - Level 2 Award in Conflict Management course assessed?

The qualification is assessed through a 1 hour, 30-question, multiple-choice question examination. Candidates must achieve a score of at least 20 out of 30 to pass.

Highfield - Level 2 Award in Conflict Management course dates and locations